IT Support Specialist

NRI North America•Albany, NY

3d•Onsite

About The Position

NRI North America is looking for a qualified Computer Support Technician to join our professional services team that provides onsite support at school districts in Orange County. This is a full-time opportunity that will be onsite 5 days per week and require travel between various sites throughout the day.

Requirements

Associate’s degree in information technology, Computer Science, or a related field.
1-3 years of experience in IT support or a related role.
Strong understanding of computer systems, mobile devices, and other technology products.
Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
Excellent communication and customer service skills.
Strong problem-solving abilities and attention to detail.
Ability to work both independently and collaboratively in a team environment.
Industry certifications such as CompTIA A+, ITIL, etc.
Ability to speak Spanish preferred

Nice To Haves

Knowledge of networking concepts (TCP/IP, DHCP, DNS)
Ability to speak Spanish

Responsibilities

Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
Set up and configure computers, peripherals, and software applications for new and existing users.
Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
Maintain accurate records of support requests, resolutions, and inventory of IT assets.
Update knowledge base articles for common issues.
Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
Work closely with other IT team members on projects, upgrades, and system improvements.