IT Support Specialist

Good Shepherd Health Care•Hermiston, OR

2d•Onsite

About The Position

The IT Support Specialist is a crucial and respected position in the organization. Duties include configuring, deploying, troubleshooting, and repairing a variety of products. This includes computers (desktops, laptops, all-in-ones), peripherals, printers, tablets, applications, network connectivity, telecommunications, while working with other IT team members on topics such as cyber security and server maintenance.

Requirements

High School Diploma or equivalent required
Minimum of 1–3 years of professional technical support experience in a structured IT environment
Willingness to learn, adapt, and support mission-critical technology in patient care settings
Must be a self-starter
Must be able to bend, stoop, and reach and lift technology equipment.
Must be able to effectively communicate with staff, clients and public.
Able to adapt to rapid changes in the healthcare environment.

Nice To Haves

CompTia A+ Certification is highly desired
If the selected candidate does not possess the CompTia A+ certification at time of hire, then s/he will be required to achieve that certification as a condition of employment within three months of their start date.

Responsibilities

Windows 10/11 troubleshooting
Hardware diagnostics: desktops, laptops, printers, peripherals
Mobile device (phones & tablet) configuration, especially MDM-enrolled devices
Network troubleshooting: IP, DNS, DHCP, Wi-Fi, VPN, VMWare
Utilizing desktop imaging and deployment tools
Remote user support utilizing tools such as Dameware and RDP
Utilizing ITSM ticketing platforms and strong documentation habits
Security awareness, HIPAA-conscious; understands basic compliance obligations
Solid communication and the ability to discuss technical topics with non-technical team members
Ability to work under pressure in a fast-paced, rapidly changing environment
Serve as part of an on-call rotation