IT Support Specialist (Help Desk)

Weldaloy Specialty Forgings•Warren, MI

1d•Hybrid

About The Position

The IT Support Specialist provides front-line technical support to employees by troubleshooting hardware, software, and basic network issues. This position is responsible for coordinating the maintenance of Plex ERP software and related network equipment, serving as an internal point of contact for user issues in Plex, and performing IT-related troubleshooting through diagnostic techniques to determine the best solution for resolving technical problems. The role involves responding to IT tickets, assisting in configuring permissions and maintaining security groups, and helping to streamline navigation and use in Plex for end-user tasks. Additionally, the IT Support Specialist will train employees on Plex, contribute to continuous improvement and Lean initiatives, administer and troubleshoot PLEX ERP systems and MS Office Suite platforms, keep accurate system documentation, support end-users with ERP reporting and functionality, and develop work instructions as needed.

Requirements

Minimum of an Associate’s degree or equivalent and at least one year of related experience and/or equivalent education & experience
Demonstrates an understanding of computer systems, mobile devices, hardware and other technologies
Proficient in Microsoft Excel, Word, Outlook
Demonstrated problem solving skills and excellent organizational and communication skills
Ability to multi-task
This position involves access to technical data that is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR), which define a “U.S. person” to include a U.S. citizen, lawful permanent resident (green card holder), or a protected individual as defined by 8 U.S.C. 1324b(a)(3). Employment is contingent upon the applicant’s ability to meet these requirements or the Company’s ability to obtain an export license on the applicant’s behalf.

Nice To Haves

Previous experience working within an ERP system is preferred
Entry-level IT certification (CompTIAA+, ITF+, or similar) is preferred

Responsibilities

Coordinates the maintenance of Plex ERP software and Plex related network equipment
Serves as an internal point of contact for user issues in Plex, and related hardware/software troubleshooting
Performs IT related troubleshooting through diagnostic techniques. Determines best solution to resolve technical problems
Responds to IT tickets. Issues resolutions.
Assists in configuring permissions and maintaining security groups according to user group and security levels for Plex
Helps streamline navigation and use in Plex for end user tasks (i.e., least number of clicks, least number of screens needed, etc.).
Trains new and existing employees on use of Plex
Contributes to the Continuous Improvement efforts of both the department and the company
Assists in Lean initiatives, programs and tasks as directed
Participates in other operational excellence projects as assigned
Administers and troubleshoots PLEX ERP systems, MS Office Suite platforms, etc. and escalates issues as needed
Assists IT department in keeping accurate documentation and information on all systems
Supports end users with ERP reporting and functionality
Develops and creates work instructions as needed
Additional duties as assigned