IT Support Specialist (51133)

Haas Automation, Inc.•Henderson, NV

3d•Onsite

About The Position

The IT Support Specialist maintains and troubleshoots the existing computers, laptops, security, and servers within the enterprise. Install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance.

Requirements

Strong verbal and written communication skills including public speaking skills.
Strong problem-solving skills.
Strong decision-making skills.
Customer-service oriented.
Excellent organizational and time-management abilities.
Working knowledge in MS Office, any desktop communications software, Adobe products, Operating System software and web browsers.
High sense of teamwork.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations in English.
Ability to write analytical and/or technical reports, business correspondence, procedure manuals, and create instructional reference material.
Able to speak effectively before groups, customers, employees of the organization and/or the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions such as mathematical and/or diagram form and deal with several abstract and concrete variables.

Nice To Haves

CompTIA A+ Certification.

Responsibilities

Answers calls or tickets to support end users with applications, hardware, software, and networking.
Troubleshoots hardware and software problems in person and remotely, resolving and documenting solutions.
Coordinates with Network Engineers, System Engineers and Enterprise Security on a regular basis.
Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Performs installation of hardware and software as needed.
Builds, maintains and deploys PC images using appropriate tools.
Builds, maintains and deploys scripts and packages for PC systems using appropriate tools and procedures.
Creates end user documentation and knowledge base articles, or trains users in the proper use of hardware or software.
Uses skills to accurately estimate workload.
Delivers high quality work product within organizational timeframes.
Communicates effectively both horizontally with peers and customers, and vertically with management.
Coordinates onboarding and offboarding of IT assets and user accounts.
Suggests ways to automate routine functions, improve efficiencies and/or cost-savings.