IT Support Specialist

Empereon Constar • Phoenix, AZ

3d • Onsite

About The Position

This position reports directly to the IT Helpdesk Lead. The IT Support Specialist is responsible for providing front-line hardware, software and infrastructure IT support to company end-users. In addition, the IT Support Specialist will provide secondary day-to-day support to the integrated IT Department at the discretion of IT leadership.

Requirements

• Excellent communication skills; verbal, written
• Practical experience with Microsoft Suite products
• Practical understanding and practical application of network support in an office environment
• Ability to troubleshoot network related issues without assistance
• Ability to interpret and discuss information with individuals or groups involving terminology and concepts of a technical nature
• Ability to provide advice and recommend actions involving technical issues
• Ability to work successfully in the high stress environment of a call center
• Ability to be flexible and proactive if goals and objectives change
• Ability to troubleshoot, create and install network cabling
• Ability to work effectively with others
• Ability to proficiently use a computer and software related to job function
• Understanding of standard networking concepts including DNS and DHCP
• Understanding of network security concepts and practices in a third-party audited environment
• Understanding of IP telephony configuration and networking concepts.

Responsibilities

• Gather detailed information regarding issues from on-site hardware/software installations
• Assist on-site and remote personnel in their day-to-day desktop/network support needs
• Deploy (sysprep) computers, install associated software applications, configure hardware, peripherals, and settings to company configuration standards
• Assist with repair and recovery from hardware/software failures.
• Communicate with technical fluency network and system failures
• Provide IT logistics support for shipping of computer systems and peripherals in support of remote workforce operations.
• Assist with overall site support, when needed, to handle administrative support
• Other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed