IT Support Specialist

TEKsystems • Opelika, AL

5d • $20 - $35 • Onsite

About The Position

We are seeking an IT Support professional to provide a combination of Level 1 and Level 2 technical support. This role is primarily focused on resolving end-user issues, delivering exceptional customer service, and supporting a variety of hardware, software, and access-related requests. The ideal candidate is a proactive problem solver with strong communication skills and a desire to continuously learn and grow within an IT organization.

Requirements

• Experience providing desktop and end-user technical support.
• Strong troubleshooting skills across hardware, software, and operating systems.
• Experience supporting user accounts, permissions, and access management.
• Ability to manage multiple support requests in a fast-paced environment.
• Excellent customer service and interpersonal communication skills.
• Comfortable interacting with employees at all levels, including leadership.
• Self-motivated, adaptable, and eager to learn new technologies.

Nice To Haves

• Well-rounded technical experience with the ability to support various IT functions.
• Positive attitude and confidence in handling technical issues independently.
• Strong organizational and problem-solving skills.
• Desire for long-term growth and advancement within an IT team.

Responsibilities

• Provide first and second-level technical support for end users.
• Troubleshoot and resolve password, account access, and permission-related issues.
• Support desktops, laptops, printers, network-connected devices, and other workplace technology.
• Diagnose and resolve hardware and software issues in a timely manner.
• Manage and resolve support tickets while maintaining excellent customer service.
• Escalate complex issues when necessary and follow through to resolution.
• Assist with small-scale IT projects and operational improvement initiatives.
• Collaborate with team members and business stakeholders to ensure effective support delivery.
• Participate in ongoing training and stay current with new technologies, processes, and best practices.
• Provide on-site technical support across a wide range of IT needs.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed