IT Support Specialist

Eckert Seamans Cherin & Mellott LLC•Pittsburgh, PA

3d•Hybrid

About The Position

Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 14 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an IT Support Specialist for our Pittsburgh, PA office.

Requirements

Outstanding communication skills
Excellent interpersonal and customer service skills
Ability to troubleshoot, think critically, and diagnose technical problems
Exceptional organizational skills and attention to detail
Ability to function well in a high-paced environment
Proficient with Microsoft Office365 and applications used in a law firm environment
High school diploma or equivalent
Minimum two years of help desk experience

Nice To Haves

Bachelor’s degree preferred
Prior experience with a ticketing system is preferred

Responsibilities

Monitor the help desk phone queue as a priority, promptly answer incoming calls, and provide email and conference support to end users across the organization
Troubleshoot technical issues by applying critical thinking to diagnose root causes, determine appropriate solutions, and escalate as needed
Provide a courteous professional response to customers in a timely and accurate manner, via phone, email or chat
Follow-up and close out all open tickets
PC set-up, delivery and general maintenance
Provide on-call support after business hours
Performs other related duties as assigned