IT Support Specialist

Prelude Services • Greenville, NC

2d • Onsite

About The Position

Prelude Services is a Managed Service Provider that has delivered innovative and secure IT services for over 25 years. Prelude offers the following IT services: Outsourcing, Cloud Computing, 24x7 Service Desk, Network Management, Hardware and Software Support, HIPAA IT Risk Assessment and Security Management Services, Enterprise Reporting and Dashboards. We are seeking an IT Support Specialist who thrives with regional day travel, enjoys building relationships with clients at several work sites, and is comfortable with working independently. The IT Support Specialist’s role is to support and maintain client computer systems, mobile devices, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware or software while ensuring optimal device performance. The IT Support Specialist will provide on-site or remote technical assistance to troubleshoot problem areas in a timely and accurate fashion, and provide end-user training or general assistance where required. They are also responsible for providing basic on-site telecommunications, applications, server and network infrastructure support.

Requirements

• Minimum of two years of experience, or equivalent schooling in desktop support and configuration, or other relevant experience.
• General knowledge of desktop architecture, mobile devices, and printers.
• Experience supporting and troubleshooting Windows Operating Systems and Microsoft Office Suite in a business environment.
• General understanding of wired/wireless networking and server topography.
• Frequent travel to client locations as required, overnight if necessary.
• Strong focus on end-user customer service and satisfaction.
• Effective written, oral and interpersonal communication skills.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Support and maintain client computer systems, mobile devices, and peripherals.
• Install, diagnose, repair, maintain, and upgrade all hardware or software.
• Ensure optimal device performance.
• Provide on-site or remote technical assistance to troubleshoot problem areas in a timely and accurate fashion.
• Provide end-user training or general assistance where required.
• Provide basic on-site telecommunications, applications, server and network infrastructure support.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (with match)
• 401k (with match)
• Company-paid Long-Term Disability, Short-Term Disability, and Life Insurance
• Mileage reimbursement
• Casual dress
• 6 paid holidays
• Unsick Day
• $400 technology stipend (one time upon hire)
• Cell phone stipend for applicable positions
• Company-provided laptop and dock
• Quarterly company meetings
• Pet insurance
• Supplemental voluntary life insurance
• Access to a robust Employee Assistance Program
• Fun remote and in person events
• Certification and Training Programs
• Two PTO Cash Out days annually
• Generous PTO. You can accrue 20 days of PTO your first year!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed