IT Support Specialist

Federal Mfg•Statham, GA

11d•Onsite

About The Position

This role is responsible for day-to-day end-user support, light systems administration, and overall IT site ownership. The ideal candidate is a hands-on technologist who is equally comfortable resolving a printer jam, managing Active Directory accounts, and coordinating with hardware vendors and who takes pride in keeping a site running smoothly. This is a broad, highly visible role. You will be the face of IT at your site, and your ability to build trust with end users and escalate effectively to central IT teams is as important as your technical skills. This position reports to Business Unit IT leadership. While responsible for day-to-day IT operations, all strategic decisions, system design changes, and major modifications are directed by Business Unit IT leadership.

Requirements

Experience with Windows Server, Hyper-V, and Active Directory
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, switching/routing)
Experience with patch management tools such as N-able or similar
Experience supporting multi-site environments (onsite and remote)
Proven ability to manage daily IT operations independently
Strong troubleshooting, organization, and prioritization skills
Excellent communication and customer service mindset
Demonstrated ability to operate effectively within established IT standards and processes
Ability to appropriately escalate and obtain IT leadership approval for changes outside of routine support and maintenance

Nice To Haves

Experience in a manufacturing environment
Experience with SharePoint and Access databases
Familiarity with backup solutions (e.g., Barracuda, Veeam)

Responsibilities

Maintain and support Windows Server environments (2016 - 2025) and Hyper-V virtual infrastructure
End User support for desktops, laptops, mobile devices, printers, and business & productivity applications
Perform system patching and updates using N-able
Monitor system performance, uptime, and overall environment health
Provide onsite support for the Statham location and remote support for an out-of-state site
Administer Active Directory including user setup, deactivation, and access management
Maintain backup and recovery processes and follow corporate cybersecurity procedures
Manage IT assets including hardware inventory, software licensing, and lifecycle tracking
Maintain documentation including SOPs, onboarding/offboarding processes, and support procedures
Coordinate with vendors and support projects as directed by Business Unit IT leadership
Execute all work in alignment with established IT standards and direction