IT Support Specialist Workstation Administrator

Norbeck Technologies Inc•Fort Riley, Kansas, KS

1d•$29 - $33•Onsite

About The Position

Norbeck Technologies provides high-quality IT infrastructure support, cybersecurity, and administrative solutions to DoD and Federal Government agencies. We are seeking a reliable, customer-focused IT Support Specialist / Workstation Administrator to support the Army Transition Assistance Program (TAP) at Fort Riley, Kansas. In this role, you will provide Tier 1 and Tier 2 IT support, manage workstation configurations, maintain Active Directory accounts, and resolve hardware and software issues to keep TAP operations and transition counseling computer labs running smoothly.

Requirements

Must hold an Active DoD Secret Security Clearance at time of application.
Active CompTIA Security+ CE (or equivalent DoD 8570.01-M / 8140 IAT Level II baseline certification).
Minimum 2–4 years of desktop support, workstation administration, or helpdesk experience.
Microsoft Windows 10/11 Enterprise OS administration.
Active Directory user/computer account management.
Hardware diagnostic skills (desktops, printers, multi-function devices, scanners).
Basic networking concepts (TCP/IP, DNS, DHCP).
Excellent customer service, strong written and verbal communication, and ability to work independently on-site.

Nice To Haves

Prior experience supporting IT operations on a U.S. Army installation (preferably Fort Riley) or DoD enterprise environment.
Familiarity with Army Gold Master (AGM) workstation builds and Army NetOps standards.

Responsibilities

Provision, configure, troubleshoot, and maintain desktop PCs, thin clients, laptops, high-volume laser printers, and peripherals across the TAP facility at Fort Riley.
Manage user accounts, permissions, and security groups within Active Directory; assist staff and transitioning service members with CAC/PKI access and software issues.
Install, patch, and support Microsoft Windows Enterprise OS build standards, including Army Gold Master (AGM) configurations and DoD Secure Host Baseline (SHB).
Diagnose local network connectivity, IP addressing, switch patch connections, and peripheral device interfaces.
Log, update, and resolve service requests and technical incidents in a timely manner within the government ticketing system.
Ensure all workstations comply with DoD cybersecurity guidelines, Army NetOps standards, and IAT Level II baseline requirements.