Workstation Support Technician

OTSI•Topeka, KS

9d•Onsite

About The Position

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Workstation Support Technician in Topeka, KS. This is an onsite position. The technician will be responsible for installing, configuring, and maintaining hardware and software components on company devices. They will provide timely and effective technical support to end-users through various communication channels, diagnose and resolve hardware and software problems, and assist in the setup and configuration of new workstations. The role involves responding to and prioritizing support requests, troubleshooting network and printer issues, maintaining hardware inventory records, educating end-users, and contributing to documentation. The technician will also maintain accurate records of issues and resolutions in a ticket tracking system and stay current with industry trends. Additional competencies may include knowledge of audio-visual systems, ruggedized laptops, and virus kiosks.

Requirements

High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
Proven experience (2 years) as a workstation support technician or in a similar technical support role.
Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
Strong knowledge of operating systems, productivity software, and office applications.
Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
Excellent communication skills, both verbal and written, with a customer-oriented approach.
Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
Strong problem-solving skills and the ability to think critically under pressure.
Adept at working independently as well as collaboratively within a team.
Prior customer service experience including face to face and via phone.
Candidate must have valid state issued driver’s license. If required to travel, they will drive an Client vehicle.
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Responsibilities

Install, configure, and maintain hardware and software components on company devices.
Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
Respond to and prioritize support requests based on urgency and impact on business operations.
Troubleshoot network connectivity and printer-related issues.
Maintain accurate records of hardware inventory.
Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
Contribute to the development of documentation and guides for common technical procedures.
Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
Stay current with industry trends and advancements in workstation technology.
Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.