IT Workstation Support - Winter 2026 Intern

New Jersey Manufacturers•Trenton, NJ

18h

About The Position

The I.T. Workstation Support Intern will respond directly to technical questions or issues, or refer them to the appropriate employee or group in a timely manner. This role will utilize in-house and Internet resources when researching solutions for job-related issues and keep current in technology by continuously expanding knowledge through training and review of industry literature. The intern will assist the Senior Workstation Specialists during large-scale projects related to workstation hardware, applications, and/or workstation OS upgrades. They will work in coordination with the IT Service Desk in the Field Analyst capacity when assigned, and support Server and Network groups with regard to issues involving multiple workstations. Additionally, the intern will support all other IT disciplines as needed with regard to workstation issues. This role involves addressing assigned work as defined in the current call tracking tool and adhering to current Service Level Agreements with regard to priorities and defined timelines for solution delivery. The intern will investigate and resolve workstation problems regarding PC client OS, applications, and/or hardware, as well as their interaction locally and their participation on the NJM network. For hardware problems, the intern will initiate troubleshooting steps to resolve and determine the responsible vendor if outside service is required. The position also includes providing support and advice to end-users in relation to PC software and hardware, and contributing to continuous improvement efforts through documenting events and procedures. Procedures for recurring activities need to be documented completely using existing templates and screen shots to create standard forms which are easily understood by co-workers. Work Orders, RFC's, Incident and Problem tickets need to be completely documented so that Management and co-workers gain a complete picture of what transpired by reading the tickets. Descriptions of problems and resolutions to the problems are completely documented so the knowledge can be reused by co-workers. Status information is recorded promptly on Work Orders and Assigned tickets so that accurate, complete status is always available by reading the assigned Ticket. Status indicators, all dates and other fields (e.g. impact, priority) on tickets are accurately and completely valued.

Requirements

Hands-on experience with Microsoft Windows support
General knowledge and experience with Microsoft SCCM
Experience with Ivanti, Adobe, iOS, and other 3rd party migration and personalization tools
Hands-on experience with Microsoft Office products.
General knowledge of active directory and group policy
Experience with Dell Optiplex desktop line
Experience with IBM/Lenovo hardware line
Cumulative GPA 3.0 or greater

Responsibilities

Respond directly to technical questions or issues, or refer them to the appropriate employee or group in a timely manner.
Utilize in-house and Internet resources when researching solutions for job related issues.
Keep current in technology and continuously expand knowledge through training and review of industry literature.
Assist the Senior Workstation Specialists during large-scale projects related to workstation hardware, applications, and/or workstation OS upgrades.
Work in coordination with the IT Service Desk in the Field Analyst capacity when assigned.
Support Server and Network groups with regard to issues involving multiple workstations.
Support all other IT disciplines as needed with regard to workstation issues.
Address assigned work as defined in current call tracking tool.
Adhere to current Service Level Agreements with regard to priorities and defined timelines for solution delivery.
Investigate and resolve workstation problems regarding PC client OS, applications, and/or hardware.
Resolve workstation problems with respect to their interaction locally and their participation on the NJM network.
Initiate troubleshooting steps to resolve hardware problems.
Determine responsible vendor and take appropriate action for hardware problems requiring outside service.
Provide support and advice to end-users in relation to PC software and hardware.
Document events and procedures completely using existing templates and screen shots to create standard forms.
Completely document Work Orders, RFC's, Incident and Problem tickets.
Completely document descriptions of problems and resolutions.
Record status information promptly on Work Orders and Assigned tickets.
Ensure status indicators, all dates and other fields on tickets are accurately and completely valued.