IT Support Specialist - MSP Level II

MicroTech Systems•Boise, ID

34d•Onsite

About The Position

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.

Requirements

Four years minimum of related IT support experience
Office 365 installation / configuration / administration / troubleshooting
Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
Microsoft Exchange
Scripting knowledge and experience
PowerShell knowledge
Hypervisor understanding / administration
Advanced installation, maintenance, troubleshooting of various backup solutions
Advanced desktop, server, LAN and WAN troubleshooting and maintenance
Technically savvy with strong time management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
Maintain a high degree of professionalism
Maintain superior client relations

Nice To Haves

Associate's degree in Computer Science (or the equivalent) is preferred.
MSP experience preferred

Responsibilities

Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
Providing technical assistance and solutions to clients.
Collecting specific and detailed information from reference sources, software utilities, or clients.
Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
Ensuring tickets are promptly assigned and processed.
Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
Contacting clients and resolving issues within SLA timeframes.
Troubleshooting will involve both onsite and remote work.
Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.