IT Support Specialist (Level 1) | Automotive Solutions | Swedish Market
About The Position
We are a Bosch company offering complex, technology-driven solutions and services in the field of Business Process Outsourcing (BPO). Our product is service, where we take over operations from other companies and manage them on their behalf. We are looking for professionals with experience in first-line IT technical support who want to develop in an international environment, collaborating with multicultural teams and working with technological solutions used by professionals in the automotive sector. If you enjoy investigating issues, troubleshooting, and guiding users until the best solution is found, we are looking for you.
Requirements
- Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field.
- Previous experience in IT technical support, Help Desk, or Service Desk.
- Experience managing incidents using ticketing tools.
- Knowledge of hardware and software.
- Ability to perform troubleshooting and incident analysis.
- Experience using remote access tools.
- Problem-solving orientation.
- Minimum B2 level of English to participate in meetings, training sessions, and internal communications.
- C2, bilingual, or equivalent proficiency in Swedish.
Nice To Haves
- Previous technical support experience using ticketing systems.
- Experience using remote access tools.
- Knowledge of SAP.
- Interest in technology applied to the automotive sector.
- Knowledge of or affinity with automotive electronics.
- Familiarity with diagnostic tools or digital solutions used in automotive workshops.
- Other European languages.
Responsibilities
- Manage incidents and requests using ticketing tools.
- Provide first-line technical support to professional users.
- Analyze incidents related to hardware, software, and applications.
- Handle inquiries via phone, email, and other support channels.
- Use remote access tools to diagnose and resolve incidents.
- Apply troubleshooting and root cause analysis procedures.
- Register, document, and track tickets until resolution or escalation.
- Follow established support procedures and processes.
- Collaborate with other departments and international teams.
- Contribute to the continuous improvement of the knowledge base and internal documentation.
Benefits
- Permanent Bosch contract.
- Full-Time Position.
- Initial training and onboarding support.
- International and multicultural environment.
- 100% remote working model.
- Hybrid working option available for residents of the Community of Madrid.
- Growth opportunities within a company.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
