IT Support Specialist 1

Kratos Industries LLC•Arvada, CO

just now•$70,000 - $90,000•Onsite

About The Position

The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues at Legrand’s Denver, CO locations, while also delivering remote support to our global teams, to ensure uninterrupted productivity across the organization.

Requirements

Proven IT experience supporting end users and computer systems
Working understanding of TCP/IP, DNS, and DHCP network protocols
Familiarity with ITSM principles and best practices
Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
Excellent verbal and written communication skills
Strong customer service orientation and interpersonal skills
Skilled at diagnosing and resolving complex technical problems
Demonstrated ability to quickly learn and adapt to new technologies
Self-motivated and able to work independently with minimal supervision
Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
Minimum four (4) years of IT user support experience

Nice To Haves

Preferred experience supporting Windows servers and network environments
ITIL 4 Foundation certification preferred

Responsibilities

Deliver advanced technical support and troubleshooting for end users at our Denver, CO facilities of Legrand’s Data, Power, and Control business division, as well as provide remote support for global sites and users
Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations
Regularly communicate and collaborate with internal and external IT functional experts, manufacturing staff and business stakeholders to ensure correct and timely support is delivered
Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives, to implement innovative solutions
Diagnose and resolve complex hardware and software technical issues
Maintain and repair computers and peripheral devices
Facilitate new employee setup, deployment, and onboarding
Maintain accurate inventory of IT equipment
Install and configure software on user machines to optimize system performance
Coordinate maintenance and repairs with third-party vendors
Purchase and provision IT supplies
Perform other duties as necessary or assigned