IT Support Specialist Intern

ACCRA Management Group LLC • Minnetonka, MN

15h

About The Position

The IT Support Specialist Intern will be assisting our IT Support Specialists while they support Accra’s internal roles on a regular basis. The main focus for the IT Support Specialist Intern will be to exercise their problem-solving abilities to resolve technical issues, gain hands on experience for troubleshooting common technical problems, and providing timely solutions to those they assist. The Intern will:
Assisting in setting up profiles, email accounts, and other tasks related to onboarding new employees.
Performing regular maintenance on existing hardware and computer systems operating efficiently.
Assist internal employees by answering help requests.
Consistently utilizing the ticketing system to monitor, manage, and track all incident requests regardless of origin.
Assist the IT Service Desk team on additional projects and tasks as needed.

Requirements

• Working towards a B.A., B.S., or a A.A. degree in Computer Science, Information Technology, or related discipline.
• Ability to manage numerous tasks simultaneously with regular interruptions while maintaining a strong attention to detail.
• Have effective communication skills, and the demonstrated ability to communicate challenging concepts both in-person, over the phone, and in electronic communication.
• Ability to organize, prioritize, and maintain a high standard of professional courtesy, flexibility, confidentiality, and discretion while working collaboratively, independently and as a team member.
• Accra is looking for an enthusiastic individual, who is eager to learn and grow in the home.

Responsibilities

• Assisting in setting up profiles, email accounts, and other tasks related to onboarding new employees.
• Performing regular maintenance on existing hardware and computer systems operating efficiently.
• Assist internal employees by answering help requests.
• Consistently utilizing the ticketing system to monitor, manage, and track all incident requests regardless of origin.
• Assist the IT Service Desk team on additional projects and tasks as needed.

Benefits

• Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Free wellbeing programs.
• HSA & FSA plans to help you plan ahead.
• 401(k) retirement plan to invest in tomorrow.
• Medical, dental, and vision coverage for full-time employees.
• Training and growth opportunities to advance your career.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree