IT Support Intern

Mentoring Alliance • Tyler, TX

8h

About The Position

The mission of the IT Support Intern is to provide timely, compassionate, and high-quality first-line technical support that reduces downtime for staff and enables ministry operations to run smoothly, while freeing specialized IT staff to focus on higher-level projects. The IT Support Intern models Christ-like service in every interaction, ensuring issues are resolved efficiently, devices and accounts are set up accurately, and complex problems are documented and escalated appropriately.

Requirements

• Experience with a ticketing system and knowledge base usage.
• Experience with device imaging and deployment tools; a basic understanding of endpoint security.
• Progress toward CompTIA A+ or related coursework in IT/IS/CS.
• Familiarity with Active Directory / Entra ID basics.
• Strong customer service mindset; clear verbal and written communication skills with non-technical staff.
• Foundational knowledge of Windows and MacOS, basic networking concepts (IP/DNS/Wi-Fi), and Microsoft 365 productivity tools.
• Ability to perform basic troubleshooting for hardware/software/network issues; install approved applications; complete password resets and basic account administration.
• Documentation discipline: accurate, complete, and timely notetaking skills.

Responsibilities

• Frontline IT Support & Issue Resolution: Complete password resets, administer accounts, manage and document helpdesk tickets, respond to tickets in a timely manner, and escalate issues as needed.
• Device, Account Provisioning, & Documentation Excellence: Configure equipment, manage IT inventory, and install and update software for staff and program site devices.
• Onboarding Training: Maintain concise and accurate training material, conduct basic intoductory onboarding training for new employees, and provide short refresher trainings to core staff as needed.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed