IT Support Specialist III at Metro Atlanta GA Local Candidates Only

Firstnet Global•Atlanta, GA

4d•Onsite

About The Position

We are seeking an experienced IT Support Specialist III to provide advanced technical support for desktop systems, cloud environments, enterprise applications, and critical IT infrastructure. The ideal candidate will have strong experience in desktop support, Active Directory, networking, ServiceNow, cloud technologies, and automation tools. This role requires excellent troubleshooting skills, customer service, and the ability to support a fast-paced enterprise environment.

Requirements

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field with 3+ years of relevant experience. OR Associate/Vocational degree in a related field with 5+ years of relevant experience.
Professional Certification Required: CompTIA A+, Network+, Cloud+, or equivalent (Certification must be submitted).
2–3+ years of IT support and desktop administration experience.
Strong knowledge of Microsoft Windows Active Directory, DNS, DHCP, and Group Policy.
Experience installing, maintaining, and troubleshooting desktop hardware, operating systems, and enterprise applications.
Experience with ServiceNow ticket management.
Strong knowledge of TCP/IP networking and basic network troubleshooting.
Experience with cloud technologies and automation tools such as AWS CLI and Terraform.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent customer service, communication, and interpersonal skills.
Ability to quickly learn and support new technologies and enterprise applications.
Candidates must be local to Metro Atlanta.
Must provide a valid professional certification (A+, Network+, Cloud+, or equivalent) at the time of submission.

Nice To Haves

Experience supporting cloud environments and cloud infrastructure.
Knowledge of video conferencing, A/V systems, mobile devices, and enterprise collaboration tools.
Experience supporting large enterprise IT environments.

Responsibilities

Provide Tier II/III technical support for desktop hardware, Windows 10/11, laptops, scanners, printers, and enterprise applications.
Install, configure, maintain, and troubleshoot desktop operating systems, software, and hardware.
Manage and support Microsoft Active Directory, DNS, DHCP, and Group Policy.
Monitor and resolve ServiceNow incidents while maintaining SLA compliance.
Troubleshoot TCP/IP networking and connectivity issues.
Support cloud infrastructure and assist with cloud-based application management.
Utilize automation and provisioning tools such as AWS CLI and Terraform.
Provide operational support, incident triage, root cause analysis, and post-incident documentation.
Support video conferencing, A/V systems, mobile devices, lobby management applications, and other enterprise technologies.
Recommend hardware, software, and cloud solutions to improve IT operations and infrastructure.
Collaborate with cross-functional IT teams to enhance system performance, security, and reliability.
Stay current with emerging technologies and implement best practices to improve IT services.