IT Support Specialist III – Fraud Reporting

Truist • Charlotte, NC

1d • Onsite

About The Position

Provides support and project coordination for fraud reporting initiatives. Responsible for planning, tracking, and coordinating moderately complex reporting and data-related work across multiple teams. Operates independently and applies judgment to ensure accurate and timely delivery of fraud reporting solutions. This is a fully on-site position based in Charlotte, NC. Teammates are expected to be in the office five days a week.

Requirements

• High School degree or GED
• Twelve years of experience in end-user support or a related discipline
• In-depth knowledge in information systems networks and ability to identify, apply, and implement best practices
• Understanding of key business processes and competitive strategies related to the IT function
• Ability to manage projects
• Ability to implement complex problems by applying best practices
• Ability to provide direction and mentor less experienced teammates
• Ability to interpret and convey complex, difficult, or sensitive information

Nice To Haves

• Experience supporting fraud, risk, financial services, or compliance functions
• Working knowledge of reporting and data concepts (e.g., metrics, dashboards, source systems)
• Familiarity with business intelligence or reporting platforms (e.g., Tableau, Power BI, Alteryx, SQL)
• Experience working with analytics or technology delivery partners
• Project management training or certification
• Strong organizational, documentation, and communication skills
• Ability to manage multiple priorities and deadlines
• Ability to work independently with limited supervision

Responsibilities

• Coordinate and support fraud reporting projects from intake through completion
• Develop and maintain project plans, timelines, and documentation
• Track deliverables, dependencies, risks, and issues; escalate as appropriate
• Facilitate meetings and status updates with stakeholders
• Support requirements gathering for reports, dashboards, and data enhancements
• Validate reporting deliverables for accuracy, consistency, and usability
• Maintain documentation and support operational readiness of reporting outputs
• Contribute to improvements in reporting intake and delivery processes
• Provide guidance or support to less experienced staff as needed

Benefits

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• vacation
• sick days
• paid holidays
• defined benefit pension plan
• restricted stock units
• deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED