Enterprise Fraud Management Support Specialist III

Truist•Orlando, FL

7d•Onsite

About The Position

The Enterprise Fraud Management Support Specialist III position involves working closely with the Enterprise Fraud Management (EFM) areas to understand methodologies and provide precise assistance. This role requires staying updated on technological advancements, research findings, and market changes to integrate them into daily activities. A key aspect is building positive working relationships with EFM leadership and business partners. The position provides strategic direction, including planning, development, and long-term strategy for a department within EFM or for areas with significant potential risk exposure to the bank. It also involves advising management on solutions and workflows to achieve efficiencies and meet departmental/corporate objectives.

Requirements

5 to 7 years of fraud or banking experience
Ability to work independently with minimum supervision in a detailed and deadline-oriented environment
Excellent verbal and written communication skills.
Excellent organizational and interpersonal skills.
Ability to manage competing priorities.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Ability and willingness to work flexible hours, as required.

Nice To Haves

Master's degree
Proven Project Management skill
Experience in fraud analytics
Demonstrate ability to work under pressure and manage conflicting priorities.

Responsibilities

Maintain a high level of knowledge and understanding of Enterprise Fraud Management processes to ensure analysis is accurate and in compliance.
Recommend strategies to leadership targeted for specific departments with the goal of increasing efficiency and effectiveness.
Provide performance and trend analysis for senior level management.
Partner with other teams within Enterprise Fraud Management for extended research needs.
Maintain a high level of knowledge and understanding of all regulations to ensure business support is accurate and in compliance.
Help define and deliver solutions to complex problems that result in the reduction of fraud losses, reduction in operating expenses, and/or enhance the client experience.
Create documentation for current and future processes.
Participate in the assessment of potential new projects, analyzing opportunities, documenting the approach and documenting the business case.
Lead assigned parts of change execution.
Establish working relationships with partners within Enterprise Fraud Management to accomplish goals.
Serve as back-up to Deputy Director.