Enterprise Fraud Management Support Specialist III

Truist Bank•Charlotte, NC

4d•Onsite

About The Position

We are building a strong training and facilitation team focused on delivering clear, engaging, and effective learning experiences for adult learners. All levels share responsibility for high quality learning experiences, but expectations increase around instructional design ownership, complexity, and leadership. Work closely with the areas of EFM to understand methodologies and to provide precise assistance. Maintain understanding of advancements in technology, the latest findings from research and development and changes in the marketplace to incorporate into day to day activities. Gain positive working relationships with EFM leadership and business partners. Provides strategic direction, which includes planning, development, and long-term strategy for a department within EFM or for an area with an increased amount of potential risk exposure to the bank. Advises management of solutions and workflow to achieve efficiencies in order to accomplish departmental/corporate objectives. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Requirements

5 to 7 years of fraud or banking experience
Ability to work independently with minimum supervision in a detailed and deadline-oriented environment
Excellent verbal and written communication skills.
Excellent organizational and interpersonal skills.
Ability to manage competing priorities.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Ability and willingness to work flexible hours, as required

Nice To Haves

Master's degree
Proven Project Management skill
Experience in fraud analytics
Demonstrate ability to work under pressure and manage conflicting priorities

Responsibilities

Support or facilitate training for adult learners
Translate complex information into clear, relatable language for TMs
Contribute to training materials, resources, and assessments
Use Microsoft tools (PowerPoint, Word, Excel) to support training delivery
Apply basic instructional design principles (clear objectives, logical flow, learner focus)
Communicate clearly, professionally, and responsively
Meet assigned deadlines and quality expectations
Continuously learn new content, tools, or processes and apply them to training efforts
Build or support documentation and evidence tied to training delivery
Leverage fraud knowledge (claims/detection) where applicable; content can be learned if not already familiar
Utilize e learning tools (e.g., Adobe Captivate) as appropriate to role level
Maintain high level of knowledge and understanding of Enterprise Fraud Management processes to ensure analysis is accurate and in compliance.
Recommend strategies to leadership that are targeted for specific departments with the goal of increasing efficiency and effectiveness.
Provide performance and trend analysis for senior level management
Partner with other teams within Enterprise Fraud Management for extended research needs.
Maintain high level of knowledge and understanding of all regulations to ensure business support is accurate and in compliance.
Help define and deliver solutions to complex problems that result in the reduction of fraud losses, reduction in operating expenses, and/or enhance the client experience
Create documentation for current and future processes
Participates in the assessment of potential new projects, analyzing opportunities, documenting the approach and documenting the business case
Lead assigned parts of change execution
Establish working relationships with partners within Enterprise Fraud Management to accomplish goals
Serve as back-up to Deputy Director
Facilitate training independently for adult learners
Adjust facilitation and content in real time based on learner engagement
Take complex information and translate it into clear, learner friendly content
Explain concepts in multiple ways to address different learning styles
Own training development end to end, including: Curriculum (deck), Learning objectives, Assessments/Certifications, Resource guides, Appropriate course & learner tracking, Design training with intentional flow, reinforcement, and practical application, Build materials from scratch, with strong emphasis on PowerPoint, Manage deliverables independently—no chasing required, Meet deadlines consistently and communicate early if blockers arise
Independently applies instructional design principles (objectives, reinforcement, assessments)
Designs content aligned to learner needs, not just subject matter
Selects appropriate learning methods (discussion, activities, scenarios)
Evaluates effectiveness and adjusts content based on feedback
Identifies personal instructional design gaps and seeks learning proactively