IT Support Specialist II

Acuity Inc•Fort Wayne, IN

3d•Onsite

About The Position

An IT Support Specialist provides technical assistance and support to users, troubleshooting hardware and software issues, installing and configuring equipment, and ensuring smooth IT operations. Responsibilities will also include supporting meeting spaces and supporting networking infrastructure.

Requirements

5+ Years experience in helpdesk support
Strong knowledge of computer hardware and software
Familiarity with operating systems (Windows, MacOS, Linux)
Experience with Networking protocols and technologies
Knowledge of security principles and best practices
Excellent Communication skills (written and verbal)
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Customer Service Orientation

Nice To Haves

1+ Year of providing AV Support in a fast-paced corporate executive environment, highly preferred
1+ Year experience supporting Networking preferred
Q-SYS Level 1 Required
Associate's or Bachelor's degree in computer science or related field is preferred
CompTIA A+ Preferred
Other relevant certifications (CompTIA Network+, Microsoft Certifications, etc) preferred

Responsibilities

Diagnose and resolve hardware and software issues.
Identify the root cause of technical problems and implement solutions.
Document issues and resolutions for future reference.
Install, configure, and maintain computer hardware and software.
Set up user accounts, permissions, and passwords.
Manage and update software and operating systems.
Provide technical support to end-users via phone, email, or in-person.
Answer user inquiries and address technical issues promptly.
Train users on new technologies and software.
Troubleshoot network connectivity issues.
Monitor network performance and identify potential problems.
Assist with network infrastructure maintenance.
Ensure the security of computer systems and networks.
Install and maintain security software and hardware.
Assist with security audits and assessments.
Prepare and support meeting spaces.
Test and confirm functionality of the meeting spaces prior to meetings occurring.
Troubleshoot and implement fixes for hardware and Q-SYS in meeting spaces.
Support AV & MTR systems in a contemporary workplace.
Basic network support for users.
Assist networking team with add or changes to network.
Troubleshoot and implement fixes with support of the Networking team.