IT Support Specialist II

DriveTime • Tempe, AZ

4d • Onsite

About The Position

The IT Support Specialist II plays a key role in maintaining the DriveTime day-to-day IT operations by providing hands-on technical support to both corporate offices and remote employees. This position focuses on diagnosing and resolving hardware, software, and network issues while delivering a high level of customer service. As a more experienced team member, you’ll also serve as an escalation point, helping guide junior team members and contributing to larger IT initiatives and projects.

Requirements

• 5+ years of end-user computing experience in an enterprise environment
• High School diploma or equivalent
• Hands-on experience providing technical support for laptop and desktop users
• Strong troubleshooting experience across hardware, software, and network systems
• Ability to work with minimal supervision
• Flexibility for after-hours and/or weekend support as needed

Nice To Haves

• A+ certification
• Apple certifications or equivalent experience
• Experience with two-factor authentication tools
• Mobile Device Management (MDM) experience
• Intune and/or Autopilot experience
• Microsoft Office 365 (Outlook, Teams, etc.) experience
• VPN experience
• Remote support tools and troubleshooting experience

Responsibilities

• Delivering on-site and remote technical support for corporate offices and distributed teams
• Evaluating, prioritizing, and resolving support tickets while maintaining clear communication with stakeholders
• Acting as an escalation resource for IT Support Specialist I team members
• Diagnosing and troubleshooting issues related to hardware, software, and network systems
• Managing multiple priorities, including ticket queues and walk-up support requests
• Leading and contributing to IT-related projects assigned by IT leadership
• Collaborating with System Administrators on broader IT initiatives and continuous improvements
• Maintaining high standards of IT organization, cleanliness, and operational efficiency

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• In-House Gym
• Paid Time Off (wellness days, holidays, personal time)
• Paid vacation time for part-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED