IT Support Specialist II

Acuity Inc.•Fort Wayne, IN

1d•$48,000 - $86,000•Onsite

About The Position

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Requirements

5+ Years experience in helpdesk support
Q-SYS Level 1 Required
Strong knowledge of computer hardware and software
Familiarity with operating systems (Windows, MacOS, Linux)
Experience with Networking protocols and technologies
Knowledge of security principles and best practices
Excellent Communication skills (written and verbal)
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Customer Service Orientation

Nice To Haves

1+ Year of providing AV Support in a fast-paced corporate executive environment, highly preferred
1+ Year experience supporting Networking preferred
Associate's or Bachelor's degree in computer science or related field is preferred
CompTIA A+ Preferred
Other relevant certifications (CompTIA Network+, Microsoft Certifications, etc) preferred

Responsibilities

Diagnose and resolve hardware and software issues.
Identify the root cause of technical problems and implement solutions.
Document issues and resolutions for future reference.
Install, configure, and maintain computer hardware and software.
Set up user accounts, permissions, and passwords.
Manage and update software and operating systems.
Provide technical support to end-users via phone, email, or in-person.
Answer user inquiries and address technical issues promptly.
Train users on new technologies and software.
Troubleshoot network connectivity issues.
Monitor network performance and identify potential problems.
Assist with network infrastructure maintenance.
Ensure the security of computer systems and networks.
Install and maintain security software and hardware.
Assist with security audits and assessments.
Prepare and support meeting spaces.
Test and confirm functionality of the meeting spaces prior to meetings occurring.
Troubleshoot and implement fixes for hardware and Q-SYS in meeting spaces.
Supporting AV & MTR systems in a contemporary workplace.
Basic network support for users.
Assist networking team with add or changes to network.
Troubleshoot and implement fixes with support of the Networking team.