IT Support Specialist II

Jamf•Minneapolis, MN

6h•Hybrid

About The Position

The IT Support Specialist II will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives. This role is offered as hybrid in Minneapolis, MN. You will be required to work onsite at least 2-3 days a week at Jamf's Minneapolis office location. We are only able to accept applications for those based in the Twin Cities metro communities.

Requirements

2-4 years experience working in an IT support or related role (Required)
2-4 years experience troubleshooting macOS and iOS operating systems and hardware (Required)
Demonstrable experience supporting and enabling employees in their use of global, enterprise-grade, SaaS-based solutions collaboration systems and services
Some command line experience
Ability to manage multiple tasks simultaneously while adapting priorities quickly and effectively
A moderate level of independence as demonstrated through clear problem-solving and communication skills and the delivery of quality work
Excellent written and verbal communication skills (Required)
Excellent organizational skills (Required)
4 Year / Bachelor’s degree in Finance, Accounting, or equivalent (Required)
A combination of relevant experience and education may be considered

Responsibilities

Work with IT Support Supervisor and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals
Act as an escalation point for technical issues prior to escalating to senior members of team and leadership
Expected to be active in training and mentoring others within the team
Constantly monitor changes in the support environment and engage in proactive testing to prevent downtime
Enable employees by providing remote and hands-on assistance in resolving technology support issues
Troubleshoot, research, and resolve technical problems and incidents while delivering quality customer service
Recommends new and innovative ways to solve area problems
Independently and continuously evaluates owned work or processes to reduce complexity and increase efficiencies
Analyze problems and make appropriate recommendations toward a solution
Brings forward new and innovative ideas based on areas of expertise
Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies
Ensure the adoption of team and company policies through the company’s Mission and Values
Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues
Ensure documentation remains updated and accurate
Perform other duties as assigned
Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity
Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work