IT Support Specialist II

Texarkana Aluminum•Texarkana, TX

1d•$55,000•Onsite

About The Position

The IT Support Specialist II will be responsible for duties such as providing remote and on-site support; assistance in hardware, software, and network related issues; responding to email and phone calls, and projects such as IT equipment refreshes. This is done through leading by example, ensuring employees are properly trained, holding themselves and others accountable, meeting established metrics and maximizing efficiency throughout the manufacturing facility.

Requirements

Certificate or associate’s degree in Information Technology, Computer Science or Desktop Support desired
Networking experience with ability to diagnose and resolve network related issues
Basic knowledge of Windows Server 2016/2019/2022 platforms
Basic knowledge of Group Policy
Basic understanding of network configuration and troubleshooting
Advanced troubleshooting and problem-solving skills
Ability to work with or without supervision
Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50 lbs.), bending, standing, crawling and walking
Excellent oral and written communication skills
Attention to detail
Highly motivated and desire to continually learn new technologies
Ability to multitask and prioritize tasks

Nice To Haves

CCNA Certification is a plus

Responsibilities

Lead the charge for ensuring all employees, customers, and visitors understand the importance of 100% safety compliance and maintaining an injury free workplace.
Serves as tier 2 escalation for IT related problems via email, phone and desk side support
Deploy and maintain: Computer hardware and software Networking equipment Printers Barcode Scanners Tablet and other mobile devices
Basic trouble shooting for networking and server issues
Monitor production servers for load and performance bottlenecks
Track IT equipment inventory
Escalates requests to appropriate IT staff for resolution
After hours and weekend support is occasionally required

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