IT Support Specialist II (Endpoint & Microsoft 365 Administration)

Sol-Ark•Allen, TX

2d•Onsite

About The Position

This role requires a combination of desk-based technical support and hands-on physical work involving workstation setup, device deployment, office moves, basic cable installation, and work in server rooms or communications spaces. Occasional after-hours work may be required to support maintenance activities, office changes, infrastructure tasks, or urgent business needs. The IT Support Specialist II (Endpoint & Microsoft 365 Administration) provides Tier 1 and Tier 2 technical support while serving as a key administrator for endpoint management and Microsoft 365 operations. This role supports a hybrid domain environment with primarily Windows devices, a limited number of managed Mac computers, multiple on-premises server and network spaces across two buildings, and a focused portfolio of core business applications. This position is responsible for endpoint lifecycle management, Microsoft Intune administration, day-to-day Microsoft 365 support, user provisioning, workstation deployment, and technical troubleshooting across end-user systems and applications. The role also supports office technology needs such as equipment setup, moves, adds, changes, basic cable runs, and assigned hands-on support activities in server rooms, IDFs, and other IT spaces.

Requirements

Minimum of 3 years of experience in IT support, desktop support, endpoint administration, or a related technical support role.
Hands-on experience administering Microsoft Intune in a production environment.
Strong experience supporting and administering Microsoft 365 in a business environment.
Experience working in a hybrid Active Directory and Microsoft Entra ID environment.
Strong troubleshooting skills across Windows desktops and laptops, including operating systems, user profiles, hardware, software, and authentication.
Experience supporting Microsoft services such as Exchange Online, Teams, OneDrive, and SharePoint.
Experience with user account provisioning, licensing, endpoint deployment, and access administration.
Basic familiarity with on-premises infrastructure support, including server room environments, backup concepts, NAS platforms, or related hardware.
Ability to document technical procedures clearly and maintain accurate support records.
Strong written and verbal communication skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Ability to lift and move IT equipment and perform physical tasks associated with workstation setups, office moves, cable runs, and equipment handling in server or communications rooms.

Nice To Haves

Experience with Microsoft Autopilot, endpoint compliance management, and modern device administration practices.
Experience supporting macOS in a primarily Windows-based environment.
Familiarity with PowerShell for administrative tasks and troubleshooting.
Experience supporting ERP, collaboration, workflow, or IT service applications in a business environment.
Experience working with external IT service providers or managed service partners.
Exposure to physical security technology, building access systems, surveillance platforms, or related operational technology support.

Responsibilities

Provide Tier 1 and Tier 2 support for desktops, laptops, monitors, printers, peripherals, conferencing technology, mobile devices, and standard business applications.
Troubleshoot and resolve hardware, software, authentication, profile, operating system, connectivity, and user productivity issues.
Administer Microsoft Intune, including device enrollment, compliance policies, configuration profiles, application deployment, and endpoint lifecycle management.
Perform day-to-day Microsoft 365 administration, including user account management, licensing, group membership, Exchange Online support, Teams support, and related administrative tasks.
Support user provisioning and deprovisioning processes across Microsoft 365, hybrid Active Directory, Microsoft Entra ID, and assigned business applications.
Configure, deploy, image, provision, and refresh company-managed endpoint devices.
Support endpoint security standards, including encryption, patching coordination, policy enforcement, and endpoint protection health validation.
Provide support for Windows-based endpoints and a limited number of managed macOS systems.
Assist with onboarding and offboarding activities, including device preparation, account setup, access changes, and end-user orientation.
Provide hands-on operational support in server rooms, IDFs, and related IT spaces, including equipment setup, patching assistance, cable management, labeling, and coordination of routine hardware changes.
Assist with monitoring and routine support activities for on-premises infrastructure, including local servers, NAS platforms, backup processes, and related equipment, under established procedures and direction from IT leadership.
Support and troubleshoot major business applications including NetSuite, Zoho One, Microsoft 365, Jira, and other approved company platforms.
Create and maintain technical documentation, support procedures, knowledge base articles, and endpoint standards.
Maintain accurate asset and device inventory records.
Coordinate with internal stakeholders and third-party support providers to resolve escalated issues and complete assigned technical projects.
Support office technology changes, equipment installations, workstation moves, and basic cabling tasks as needed.