IT Support Specialist II Raleigh-Durham

RCORRaleigh-Durham, NC
Onsite

About The Position

Great opportunity for a recent Computer Science college graduate with 4+ years of experience looking for an on-site IT support position in Raleigh-Durham, NC. If you have 4 or more years of experience, we’d like to hear from you! Here’s why working at RCOR is good for your career: You’ll get exposure to traditional Windows PC/server network office environments, which will help you as you work with our senior team, learning about on-premises environments as well as bringing and supporting clients in Azure. RCOR is a small, top notch, MSP known for providing quality IT services to our clients. To work with us you must be a US citizen, establish roots in the Raleigh-Durham area, and willing to work to high standards. We offer: autonomy to do what's best for the client (integrity is everything), grow even further in your technical support career, lots of growth potential as you learn traditional client/server networks and cloud migrations. This is an in-office and client on-site position in the Raleigh-Durham, NC area. You will be working out of our office or onsite at clients in our service area.

Requirements

  • US citizen
  • Establish roots in the Raleigh-Durham area
  • Willing to work to high standards
  • At least 4 years of prior IT support experience
  • Able to lift/install computers and monitors
  • Able to drive to client offices in our service region
  • Detail-oriented
  • People person
  • Not shy about digging into some troubleshooting
  • Background in PC support, networking, and helping office workers with technology

Nice To Haves

  • Recent Computer Science college graduate

Responsibilities

  • Answering end-user computer and networking questions
  • Working with our Remote Monitoring and Management software
  • Updating and configuring firewalls
  • Rolling out multifactor authentication (MFA)
  • Investigating endpoint detection and response (EDR) alerts
  • Configuring and migrating M365

Benefits

  • Health Insurance
  • Matching 401K
  • Immediate Paid Vacation
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