IT Support Specialist II

Coastal Beverage Company Inc•Farmville, NC

2d•Hybrid

About The Position

Join the COASTAL CREW! Coastal Beverage Company, Inc., the leading beverage distributor in Eastern North Carolina is looking for an IT SUPPORT SPECIALIST II. If you are a service driven professional looking for a solid career with a growing company, then we invite you to join our CREW! As an IT SUPPORT SPECIALIST II, you will support hardware with routine troubleshooting and maintenance including PCs, notebooks, handhelds, and other IT devices among other IT related tasks. Professional appearance, excellent time management, and outstanding customer service skills required.

Requirements

Possess and display Coastal Beverage Company’s Core Values at all times: Craft It, Own It, Protect It, Celebrate It
Associate degree in Information Technology or related field, or equivalent work experience.
Minimum of 2–4 years of IT support or helpdesk experience in a business environment.
Strong customer service and interpersonal communication skills with the ability to support both technical and non-technical users.
Experience supporting and troubleshooting Windows 11, Microsoft 365, printers and peripherals, iOS mobile devices, and basic wired/wireless network connectivity issues.
Basic understanding of Active Directory environments, identity and access concepts, Microsoft 365 support, endpoint management, networking fundamentals, and wireless connectivity.
Experience with structured cabling installations and physical network deployments.
Experience using IT helpdesk ticketing systems.
Ability to prioritize tasks, manage multiple support requests, and work independently in a fast-paced operational environment.
Ability to lift equipment, work in warehouse environments, and travel between facilities as needed.
Possess the ability to travel up to 30% of the time. Possess an active driver’s license, acceptable driving record, and the ability to drive as an essential job function.
Possess the ability to maintain regular and punctual in-person attendance to regularly support IT operations and service equipment.

Responsibilities

Delivers timely, professional technical support to end users across all locations, ensuring clear communication, responsiveness, and issue resolution.
Builds trust and credibility by effectively supporting employees at all organizational levels.
Diagnoses and resolves Tier 1 and Tier 2 technical issues across endpoints, mobile devices, Microsoft 365, printers, and business applications.
Identifies root causes of recurring issues and escalates trends or systemic risks to IT leadership.
Configures, deploys, maintains, and supports Windows 11 devices, iOS devices, and peripheral equipment to ensure optimal performance and usability.
Applies standardized processes for imaging, provisioning, and lifecycle support of end-user technology.
Supports user account provisioning, deprovisioning, and access troubleshooting in alignment with established IT procedures and security protocols.
Maintains accuracy and consistency in account management and access controls.
Executes onboarding, offboarding, and service management processes with accuracy, timeliness, and adherence to documented workflows and automation.
Documents incidents, resolutions, and technical procedures within ITSM systems to ensure traceability and knowledge sharing.
Supports endpoint security, patching, and device management practices using MDM and RMM platforms under IT leadership guidance.
Demonstrates awareness of security protocols and contributes to maintaining a secure and compliant IT environment.
Installs, terminates, labels, and troubleshoots network cabling to support reliable connectivity in office and operational environments.
Assists with installation and support of network hardware, including switches, access points, and workstation connectivity.
Contributes to IT infrastructure initiatives such as hardware refreshes, office relocations, and operational technology deployments.
Demonstrates adaptability and ownership in supporting evolving business and technology needs.
Maintains accurate tracking of IT assets, inventory, and lifecycle status to support operational efficiency and cost control.
Ensures proper documentation and accountability for equipment deployment and recovery.
Supports a broad range of technology solutions including audio/visual systems, conference room tools, mobile devices, and warehouse technologies.
Effectively operates in both office and operational environments, including routine on-site support.
Communicates technical information clearly to both technical and non-technical users.
Demonstrates professionalism, reliability, and collaboration in all interactions.
Performs additional responsibilities to support IT operations and business needs as assigned.