IT Support Specialist II
About The Position
We are seeking an experienced IT Support Specialist II to join our team in Huntsville, AL. This is a full-time, on-site position focused on providing direct, hands-on support to users in the Huntsville office. This role serves as the primary IT support presence on site, responsible for resolving technical issues, supporting daily operations, and ensuring a high level of customer service. The ideal candidate will be comfortable working in a fast paced environment, managing a high volume of tickets while maintaining accuracy and strong attention to detail. To join our team of outstanding professionals, apply today!
Requirements
- 3+ years of experience in end user support in a Windows environment
- Strong experience supporting Windows 11 and Microsoft 365
- Proven ability to manage a high volume of tickets with accuracy and minimal errors
- Strong customer service and communication skills
- Experience providing hands-on, in person IT support
- Solid understanding of: Active Directory, TCP/IP networking, VPN connectivity
- Ability to troubleshoot hardware and software issues independently
- Strong organizational skills and ability to prioritize effectively
- Ability to work independently with minimal supervision
Responsibilities
- Provide on-site support for laptops and desktops running Windows 11
- Serve as the primary IT point of contact for the Huntsville office
- Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
- Manage user accounts and access using Active Directory
- Install, configure, and troubleshoot hardware including laptops, docking stations, monitors, and peripherals
- Diagnose and resolve issues related to operating systems, applications, and network connectivity
- Support VPN connectivity using GlobalProtect
- Manage and resolve service desk tickets while meeting SLA requirements
- Provide conference room and meeting support, including Teams and AV systems
- Install and troubleshoot printers and shared devices
- Assist with device deployment, setup, and relocation for on-site users
- Maintain accurate documentation and updates within tickets
- Coordinate with other IT teams for escalations when needed
- Maintain strong on-site presence to support urgent and day to day technical needs
Benefits
- comprehensive benefits
- competitive pay
- growth opportunities
- excellent retirement options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
