IT SUPPORT SPECIALIST II - III

City of Amarillo • Cocoa, FL

2d • $22 - $34 • Hybrid

About The Position

The Information Technology Department supports the diverse technology needs of all City of Amarillo departments. As a Support Specialist, you’ll play a key role in providing responsive, tier-2, onsite and remote support to end users across the organization, with a strong focus on customer service. Our environment features a broad deployment of mostly Dell computers, Active Directory and Entra ID, Microsoft M365, and enterprise-grade VMware virtualization, including a robust VDI platform. You’ll be part of a modern, forward-thinking IT organization that values innovation and operational excellence. Success in this role requires strong technical troubleshooting skills and sound judgment. It also calls for a resourceful and proactive mindset, with a willingness to take initiative, follow through on tasks, and uphold high standards by prioritizing quality and integrity in your work.

Requirements

• Minimum of two (2) years of documented, full-time work experience in an Information Technology organization, with a focus on troubleshooting and resolving technical issues.
• Working knowledge of Microsoft Windows operating systems and experience with Active Directory.
• Valid Texas Driver’s License required.
• Must be able to participate in an after-hours on-call rotation and work extended hours when occasionally needed.
• Must successfully pass a criminal background check due to the level of access to sensitive information.
• Eligibility for Criminal Justice Information Services (CJIS) system access is required and must be maintained throughout employment.

Nice To Haves

• Knowledge of Microsoft Windows operating systems and Active Directory.
• Familiarity with industry-standard office productivity applications and enterprise computing environments.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to read, interpret, and apply technical documentation and reference materials.
• Proficiency in troubleshooting and repairing desktop and mobile computers, printers, and related peripherals.
• Ability to provide responsive, customer-focused support in a service-oriented IT organization.
• Capable of working independently or collaboratively as part of a team.

Responsibilities

• Delivers superior customer service with a strong work ethic and commitment to integrity.
• Provides both onsite and remote tier-2 support to diagnose and resolve software, hardware, and peripheral issues; escalates unresolved problems to appropriate technical teams as needed.
• Operates the IT Help Desk as required, with a focus on delivering first-call resolution and minimizing downtime.
• Implements new technology solutions by consulting with users, gathering requirements, and performing installation, configuration, and testing.
• Maintains accurate documentation and inventory records.
• Installs and updates software, applies patches and upgrades, tests system changes, maintains backups, and coordinates with vendors or third-party providers when necessary.
• Deploys and supports a variety of devices including desktop/laptop workstations, printers, scanners, and related peripherals.
• Assists departments in evaluating and identifying technology needs and recommending appropriate solutions.
• Participates in an after-hours on-call rotation to support urgent or emergency issues.
• Performs other job-related duties as assigned.

Benefits

• The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
• The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis.
• Start your career with the City of Amarillo today!
• We are committed to providing the highest quality services to our community, and we believe that starts with our team.
• As a city, we are dedicated to supporting our employees and providing opportunities for growth and development.
• Our mission is to create a safe, prosperous, and thriving community, and we know that starts with attracting and retaining the best talent.
• We are proud of our city and the work we do, and we are excited to welcome you to explore career opportunities with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed