IT Support Specialist - Events & VIP Users

Bombardier•Dorval, QC

52d•Hybrid

About The Position

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program

Requirements

You have a degree or diploma in a relevant field of Information Technology or relevant experience
You have 8-10 years’ work experience in providing VIP/Gold technical support
You have good understanding of ITIL and Service Now platform
You have relevant experience in supporting IT events
You have excellent communication skills in both French and English
You have excellent customer service skills with a key focus on helping end users
You have strong problem-solving skills and adaptability to learn quickly in a changing environment
You have good interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community

Responsibilities

Support the VIP/Gold users on day-to-day IT issues, being a primary point of contact to resolve IT issues in real time
Provide support on technology platforms like Microsoft Suite, Adobe, Intune, MECM and Apple
Collect all essential technical information pertaining to issues, analyze, troubleshoot, and escalate to an SDM/Manager when necessary
Be responsible for diagnosing and repairing End-User Computing (EUC) issues, installing, and configuring hardware and software as required and ensuring optimal performance
Be responsible to support IT events and enable necessary IT setup as required by business
Proactively reach out to different business support teams for effective collaboration on IT events
Complete all VIP/Gold incident and requests within agreed SLA