IT Support Specialist 3 (806331)

Nitelines Usa•Conyers, GA

1d•Onsite

About The Position

Nite Lines USA is a dynamic and growing health care organization seeking a dedicated IT Support Specialist 3 to maintain business applications and critical infrastructure. This role involves providing management and support for various DDS systems, including Nemo Q/GALA, VRT cameras, A/V, and mobile systems. The ideal candidate will have experience in operations support, triaging production incidents, collaborating with partners to restore services, and conducting post-incident reviews. Continuous learning and staying current with emerging IT technologies are essential for this position.

Requirements

Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.
OR Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.
OR One year of experience at the lower-level IT Support Specialist 2 or position equivalent.
2-3+ years providing IT support and management experience.
Professional certification (e.g. A+, Network+, Cloud+ or equivalent) - MUST UPLOAD CERTIFICATION.
Experience with using ServiceNow.
Ability to present ideas in business-friendly and user-friendly language.
Excellent communication and interpersonal skills are essential.
Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
Must have the ability to detect emerging trends and make recommendations for change.
Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
Display current knowledge of technologies (computer systems, mobile devices, and technology products).
Experience with resolving TCP/IP network issues.
Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.
Proven problem-solving skills.

Nice To Haves

Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.

Responsibilities

Maintain business applications and critical infrastructure.
Provide management and support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems).
Provide operations support to triage production incidents and engage with respective partners to restore services.
Conduct post-incident reviews to prevent future occurrences.
Continuously learn and remain current and knowledgeable about emerging IT technologies.
Maintain cost-efficient, scalable cloud environments for the organization.
Understand business objectives and create cloud-based solutions to facilitate those objectives.
Design, build, and maintain internal cloud applications for the organization.
Stay up to date on best practices in cloud computing and make improvements to the cloud infrastructure.
Make hardware and software recommendations for the organization.
Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
Monitor Service Now ticket queue, respond to tickets in a timely manner, and provide follow-up with end users.
Provide customer support in supporting software, configurations, and business submission processes.
Look for ways to improve operations within the company to digitize common tasks.
Minimize data leakage and downtime.
Assist other members of the IT Infrastructure team.
Monitor ticket activities and provide escalation when needed.
Troubleshoot and support PC, laptop (Win 10/11), scanners, local and network printers, Google Print, Chrome Boxes, and other field system support.
Act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.