IT SUPPORT SERVICES TECH III
About The Position
This role acts as the technical lead for the work shift, providing technical leadership and supervision to Tech 1 and Tech II technicians. The position ensures timely problem resolutions, manages device-centric projects, and provides direct support for networked applications and operational systems. The role involves maintaining operations in an IBM iSeries and Windows environment, independently resolving end-user problems, and maintaining resolutions in the help desk system. The IT Support Services Tech III must also abide by IT asset management inventory policies, demonstrate a willingness to grow as a technologist, and be a self-starter and self-learner. The position requires grasping basic requirements for telecommunications support, VOIP applications, mobile devices, and various line of business applications. In-depth support knowledge of all peripheral devices is also necessary, along with compliance with New Jersey regulatory requirements and promoting positive public relations.
Requirements
- Five plus years related experience with software applications such as network administration tools, imaging software, Email, and hardware operating systems supporting desktop PCs.
- Experience as a technical leader and team mentor.
- Experience with hardware related to the casino industry such as but not limited to Point-of-Sale terminals, kiosks, slot, and key lock systems.
- The ideal candidate will have hands-on experience with printers, PCs, laptops, POS devices and the software and firmware supporting them.
- Excellent phone and written communication skills.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
- Experience maintaining users and devices in a Windows domain environment.
- Network connectivity troubleshooting skills.
Responsibilities
- Acts as the technical lead for the work shift.
- Assist with the technical leadership and supervision of Tech 1 and Tech II technicians to resolve problems.
- Ensures that shift transition is being enforced for open tickets.
- Ability to demonstrate timely problem resolutions.
- Assists other technicians with their support tickets.
- Provide support in the selection, acquisition, implementation and on-going support of personal computer hardware, software, and application systems to provide solutions as necessary to satisfy operational needs.
- Ability to manage device centric / endpoint projects
- Provide direct support for networked applications and the operational systems supporting them, to ensure problems are resolved on a timely basis, with minimal disruption to business operations.
- Maintain operations in an IBM iSeries and Windows environment.
- Ability to independently resolve problems for end users and properly maintain resolutions in the help desk system.
- Abides by the IT asset management inventory policies set forth.
- Proven ability and willingness to grow as a technologist as advances in the field are implemented.
- Mandatory Self -starter and self-learner and natural technical leader for the team.
- Must demonstrate ability to grasp basic requirements for telecommunications support, VOIP applications, mobile devices, and applications.
- Must be willing to learn fundamentals of various line of business applications in order to support business.
- Has in-depth support knowledge of all peripheral devices through the business.
- Complies with all New Jersey regulatory requirements.
- Promotes positive public relations.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
