IT Support Services

ARES Corporation • Houston, TX

2d

About The Position

The IT Services Support delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions.

Requirements

• Strong technical aptitude with the ability to learn new systems quickly
• Clear, professional verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Basic experience with SharePoint (support or simple development)
• Familiarity with Microsoft Office and general IT troubleshooting practices

Nice To Haves

• Experience in helpdesk, customer support, or application support
• Experience supporting both Windows and Mac environments
• Experience with SharePoint Online, Power Apps, Power Automate, Power BI
• Familiarity with JIRA or similar tracking tools
• Understanding of SDLC and standard IT procedures/work instructions
• Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only)

Responsibilities

• Support SharePoint site creation, updates, access management, and basic troubleshooting
• Meet with customers to gather requirements and deliver out of the box SharePoint solutions
• Assist with SharePoint migrations, upgrades, documentation, and user training
• Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
• Perform basic system administration including account management, software configuration, and data process maintenance
• Review and communicate IT outage notices and maintain situational awareness of IT operations
• Research and resolve IT user questions or escalate when needed
• Complete desktop/laptop/tablet/printer setup and troubleshooting
• Install and update software and assist with ad hoc IT projects
• Support video conferencing setups, loaner equipment, software license coordination, and VIP support
• Provide remote support for off site users
• Log, document, and resolve issues professionally and efficiently
• Participate in team projects and complete other assigned duties

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree