SUMMER - IT Support Services Assistant
About The Position
The IT Support Services Assistant provides telephone, email, and walk-in IT support assistance for students, faculty, and staff of the Chatham University community. This role assists with various IT support areas including Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues. The assistant will create and manage tickets using Chatham’s IT ticketing system, Teamdynamix (TDX). Other duties include classroom/office technology checks, inventory, general upkeep/cleaning, and A/V equipment setup and teardown. This is a seasonal summer position.
Requirements
- Current student at Chatham University.
- Ability to provide IT support for various systems and devices.
- Experience with ticketing systems (Teamdynamix preferred).
- Familiarity with Microsoft products, Windows OS, Mac OSX, iPhone, and Android.
- Ability to perform technology checks, inventory, and general upkeep.
- Willingness to set up and tear down A/V equipment.
Nice To Haves
- Experience with Chatham’s IT ticketing system, Teamdynamix (TDX).
Responsibilities
- Provide telephone, email, and walk-in IT support assistance for students, faculty, and staff.
- Assist with Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues.
- Create and manage tickets using Chatham’s IT ticketing system, Teamdynamix (TDX).
- Perform classroom/office technology checks.
- Conduct inventory.
- Perform general upkeep and cleaning.
- Set up and tear down A/V equipment.
Benefits
- Seasonal summer position
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
