SUMMER - IT Support Services Assistant

Chatham University • Pittsburgh, PA

1d • Onsite

About The Position

This is a seasonal summer position for an IT Support Services Assistant at Chatham University. The assistant provides telephone, email, and walk-in IT support for students, faculty, and staff. Support areas include Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues. Assistants are responsible for creating and managing tickets using Chatham’s ITS ticketing system, Teamdynamix (TDX). Additional duties involve classroom/office technology checks, including inventory, general upkeep/cleaning, and A/V equipment setup and teardown. Student employees are limited to working no more than 20 hours per week (combined across all campus jobs) during the academic year and may not exceed 980 work hours per calendar year. Student jobs do not automatically roll over to subsequent academic years or summers. Chatham University is committed to promoting a diverse, inclusive, and equitable campus environment and is an Equal Opportunity Employer.

Requirements

• Current student employee
• Ability to provide IT support for Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues
• Proficiency in creating and managing tickets using Chatham’s ITS ticketing system, Teamdynamix(TDX)

Responsibilities

• Provide telephone, email, and walk-in IT support assistance for students, faculty, and staff of the Chatham University community
• Help in various areas of IT support including Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues
• Create and manage tickets using Chatham’s ITS ticketing system, Teamdynamix(TDX)
• Perform classroom/office technology checks including inventory, general upkeep/cleaning, and A/V equipment set up and tear down

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees