IT Support Assistant
About The Position
The University of Notre Dame is a vibrant, mission-driven community that values and supports every employee, fostering an environment of care and well-being. This role offers the opportunity to grow your career and make a meaningful impact. As the first point of contact for Mendoza IT, the IT Support Assistant will provide premier customer support through various channels including in-person visits, phone, email, and ServiceNow. Responsibilities include troubleshooting desktops, networking, Zoom, Google Workspace, and classroom technologies, as well as managing IT assets and documentation. While technical knowledge is valued, it is not a strict requirement, as the university provides on-the-job training, hands-on opportunities, and online learning platforms for personal and professional growth. The ideal candidate is proactive, team-oriented, possesses excellent communication skills, a passion for empathetic customer service, and is eager to learn and take initiative. The position requires working 30–40 hours per week.
Requirements
- Excellent verbal and written communication and organizational skills
- Collaborative style with the ability to work effectively within a diverse population
- High School Diploma or GED
- Ability to troubleshoot problems in a demanding environment
- Working knowledge of Windows and/or Mac devices
- Proficiency in Google Workspace, with an emphasis on Gmail, Calendar, and Drive
- Strong motivation for self-guided learning
Nice To Haves
- Some knowledge of audiovisual technologies
- Experience with technology in a higher education setting
- Experience in troubleshooting basic software, hardware, or networking issues
- Ability to effectively communicate technical concepts to non-technical individuals
- Working knowledge of Android, iOS devices
Responsibilities
- Provide premier customer support via in-person visits, phone, email, and ServiceNow
- Troubleshoot desktops, networking, Zoom, Google Workspace, classrooms, etc.
- Manage IT assets and documentation
Benefits
- On-the-job training
- Hands-on opportunities
- Online learning platforms to support your personal and professional growth
- Opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
