IT Support

NDM Hospitality Services • Kissimmee, FL

1d

About The Position

We are seeking a skilled and motivated IT Support to join our dynamic IT team. The IT Support will be responsible for providing advanced technical support to end-users, maintaining hardware and software systems, and ensuring that all IT systems run smoothly across the organization. The ideal candidate will have a strong background in troubleshooting, problem-solving, and providing excellent customer service while managing a wide range of IT issues.

Requirements

• Minimum of 2-3 years of experience in an IT support or help desk role, with at least 1 year of hands-on support in a more advanced capacity.
• Strong understanding of IT systems, hardware, and software troubleshooting.
• Proficiency in Windows and Mac OS platforms, as well as common productivity software (e.g., Microsoft Office, Google Workspace).
• Familiarity with network concepts and troubleshooting (DNS, DHCP, VPNs, etc.).
• Experience with Active Directory, Office 365, and other cloud-based platforms.

Nice To Haves

• IT certifications (CompTIA A+, Network+, Microsoft Certified Professional, etc.)
• Experience in a corporate or enterprise IT environment.
• Knowledge of cybersecurity best practices and data protection protocols.

Responsibilities

• Provide expert-level support to end-users for hardware, software, and network-related issues.
• Respond to and resolve service requests via phone, email, and in-person support.
• Diagnose and resolve complex IT issues, including hardware malfunctions, software errors, and network connectivity problems.
• Escalate issues to senior IT staff when necessary.
• Perform routine system maintenance tasks, such as updates, patches, and configuration changes to ensure that systems are operating efficiently.
• Manage user accounts, including creation, modification, and deactivation.
• Ensure compliance with company security policies and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees