IT Support

INFINITY SYSTEMS ENGINEERING LLC•Albuquerque, NM

About The Position

The IT Administrator is responsible for managing and supporting the organization's IT infrastructure, including servers, networks, and software applications. This role involves maintaining system integrity, ensuring network security, providing technical support to end-users, and implementing IT policies and procedures to enhance overall efficiency. The IT Administrator will collaborate with the IT team to identify and resolve technical issues, manage IT projects, and support the organization’s technological needs.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
3-10 years of experience in IT administration or a related role
Top Secret with SCI eligibility
Proficiency in network protocols and hardware (routers, switches, firewalls)
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure)
Experience with IT security tools and best practices
Knowledge of backup and disaster recovery solutions
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and in a team-oriented environment
Detail-oriented with strong organizational skills

Nice To Haves

CompTIA Network+ or Security+
Microsoft Certified: Azure Administrator or equivalent
Cisco Certified Network Associate (CCNA)
Certified Information Systems Security Professional (CISSP)

Responsibilities

Install, configure, and maintain server hardware and software.
Monitor system performance and ensure the availability and reliability of IT services.
Perform regular updates and patches to operating systems and applications.
Manage and support network infrastructure, including LAN, WAN, VPN, and wireless networks.
Monitor network performance and troubleshoot connectivity issues.
Implement network security measures to protect against unauthorized access and threats.
Provide technical support to end-users for hardware, software, and network-related issues.
Assist with onboarding and training new employees on IT systems and best practices.
Maintain documentation of IT processes, user guides, and troubleshooting procedures.
Implement and enforce IT security policies, procedures, and best practices.
Monitor and respond to security incidents and breaches, ensuring timely resolution.
Maintain compliance with relevant regulations and standards (e.g., HIPAA, GDPR).
Assist in planning and executing IT projects, including system upgrades and new technology implementations.
Collaborate with team members to identify and recommend improvements to IT processes and infrastructure.
Manage inventory of IT assets, including hardware and software licenses.
Implement and maintain data backup and recovery procedures to ensure data integrity and availability.
Regularly test and update disaster recovery plans.

Benefits

Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees.
Health Benefits. 100% Company Paid monthly Medical and Dental premiums for you AND your family.
Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors 
Rest and Relaxation. Three weeks' Vacation – and we offer an annual company reward trip after one year of employment.
Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care) 
Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them! 
Education and Professional Training Reimbursement. We support our employees career aspirations and growth through our Education Reimbursement Program! 
Profit Sharing Plan. Infinity’s success is due to our employees which is why all eligible employees receive an annual payout based on our Profit-Sharing Plan.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume