IT Support

TEKsystems•Oshkosh, WI

3d•$22 - $28•Onsite

About The Position

TEKsystems is partnering with a local Oshkosh-area client seeking an IT Support Specialist. Key Responsibilities Resolve assigned support tickets using strong troubleshooting and problem-solving skills Escalate complex issues and collaborate with other Support Specialists as needed Work closely with team members to ensure efficient issue resolution and knowledge sharing Partner with IT leadership to understand user needs, priorities, and support expectations Troubleshoot hardware, software, operating systems, and basic network issues Take ownership of tickets and drive them to resolution within defined SLAs Provide both onsite and remote support using standard tools and processes Document issues, root causes, and resolutions thoroughly and accurately Create and submit knowledge base articles to improve future support efficiency Assist with additional IT support tasks and projects as assigned Participate in on-call support during non-business hours when required

Requirements

1+ year of enterprise IT support experience in a Windows / Office 365 environment
Experience with PC imaging, break/fix support, and end-user troubleshooting
Strong customer service, communication, and interpersonal skills

Nice To Haves

Experience supporting Windows and iOS devices in a large enterprise environment
Knowledge of Windows 10/11, Office 365, Azure AD, Active Directory
Familiarity with SCCM, including PXE booting and disk imaging
Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs

Responsibilities

Resolve assigned support tickets using strong troubleshooting and problem-solving skills
Escalate complex issues and collaborate with other Support Specialists as needed
Work closely with team members to ensure efficient issue resolution and knowledge sharing
Partner with IT leadership to understand user needs, priorities, and support expectations
Troubleshoot hardware, software, operating systems, and basic network issues
Take ownership of tickets and drive them to resolution within defined SLAs
Provide both onsite and remote support using standard tools and processes
Document issues, root causes, and resolutions thoroughly and accurately
Create and submit knowledge base articles to improve future support efficiency
Assist with additional IT support tasks and projects as assigned
Participate in on-call support during non-business hours when required