IT Support Assistant
About The Position
The College of Nursing Information Technology Group (CON IT) is seeking a customer service-oriented individual to provide day-to-day technical support to faculty, staff, and students. This role involves supporting Windows and Mac OS, as well as providing end-user support for hardware, mobile devices, and software-related issues. The qualified candidate will serve as the first line of support, investigating and resolving hardware, software, and network issues reported by users. This position requires close collaboration with the CON IT team to diagnose problems, provide solutions, and ensure timely resolution. Successful candidates should possess excellent computer and problem-solving skills, along with a strong customer service background. The role requires frequent lifting and bending and involves working approximately 28 hours per week.
Requirements
- Candidate must be a current UNM Student
- Current and prospective nursing students are not eligible for this position
- Excellent computer and problem-solving skills
- Strong customer service background
- Ability to perform frequent lifting and bending
Nice To Haves
- Experience in or with: Customer Service
- Experience in or with: Windows OS and Mac OS
- Experience in or with: Video Conference Software
- Experience in or with: Microsoft Office Suite
Responsibilities
- Provide day-to-day technical support (Windows and Mac OS) to faculty, staff, and students
- Provide end-user support for hardware, mobile devices, and software related issues
- Be the first line of support for investigating and resolving hardware, software, and network issues reported by users
- Work closely with the CON IT team to diagnose problems, provide solutions, and ensuring timely resolution
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
