IT Support Representative (Temp-Perm)

Belimo • Danbury, CT

6d • Onsite

About The Position

The IT Support Representative is responsible for responding in a timely manner to helpdesk tickets for Danbury/Brazil/Canada and mobile sales. This position helps end users resolve issues, remove viruses, restore files, support cell phone issues and other resolve other basic IT end user issues.

Requirements

• Thorough knowledge of computer hardware and Microsoft Windows XP.
• Basic knowledge of Windows 2003 operating system.
• At least an intermediate level of knowledge of Microsoft Office 2003 components.
• Ability to learn computer related technology quickly.
• Ability to logically analyse and troubleshoot computer hardware and software problems in an expedient manner while exercising necessary caution.
• Strong interpersonal skills, ability to communicate clearly in English and patience in dealing with end users.

Nice To Haves

• A degree in Computer Science or Business degree with major in Management Information Systems is preferred or equivalent experience in information technology.
• Familiarity with networking systems and hardware a plus.

Responsibilities

• Respond in a timely manner to all helpdesk tickets for Danbury/Brazil/Canada and mobile sales.
• Assist end users with all basic IT related issues.
• Escalate as necessary if unable to resolve to other team members.
• Provide software support to end users including installation, laptop configuration, virus problems, malware removal etc.
• Provide hardware support as well as basic troubleshooting tasks to ensure users hardware is effective in allowing them to perform their job duties.
• Use Empirum software distribution application to roll out computers as well as software.
• Work closely with key production personnel tasked with supporting production equipment.
• Assist with IT related needs including help with workstations and network connectivity.
• Understand different VLAN network segments in the Danbury office and ensure equipment is tied to the correct network.
• Able to perform basic network troubleshooting.
• Responsible for shipping systems configuration, compatibility, testing, documentation and shipping systems support.
• Work closely with Desktop Engineer on all IT related issues and projects.
• Responsible for printer maintenance and service requests.
• Install workstations and laptop docking stations as well as test connectivity for new users and move any IT related equipment as necessary.
• Participate in maintaining IT equipment inventory.
• Cross train on any and all IT functions to ensure technical knowledge and resources are available to meet critical business needs.
• Take detailed notes on troubleshooting efforts taken and if unable to resolve issues, report as necessary to for escalation to the rest of the team.

Benefits

• Belimo is committed to paying all employees in a fair, equitable and transparent manner.
• The base pay for this position is $30-$35 hourly.
• Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience.
• Belimo is proud to be an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree