IT Support Representative - Onsite San Pedro Sula

Regis Remote Office

3d • Onsite

About The Position

The IT Support Representative provides technical support to staff for a wide range of IT-related issues. The role involves troubleshooting computer hardware and software, addressing network-related issues, installing and maintaining systems, and delivering customer-focused support. The representative also documents technical issues and system changes, manages software updates, trains users, and researches and analyzes data to support information flow and business operations. Other duties may be assigned based on business needs.

The position is onsite in San Pedro Sula. While performing the job, the employee frequently moves throughout the workplace, sits for extended periods, uses a computer, and communicates verbally and in writing. The role requires reading, writing, concentration, information analysis, logical reasoning, and basic calculations. Reasonable accommodations may be requested through Human Resources.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 1 year of IT support experience, including hands-on experience with Windows and Mac operating systems.
• Strong knowledge of computer hardware, software applications, and networking concepts.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a team environment while managing multiple tasks and priorities.
• Familiarity with remote support tools and troubleshooting techniques.
• Ability to perform effectively under pressure in a fast-paced environment while delivering exceptional customer service.
• Fluent spoken and written English and Spanish.

Responsibilities

• Respond to user inquiries by phone, email, and video conference, providing support for hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware and software systems.
• Maintain accurate, up-to-date documentation of technical issues, resolutions, and system changes.
• Manage software upgrades and updates and ensure compatibility with existing systems.
• Train users in hardware and software usage and provide ongoing technical support as needed.
• Research, record, and analyze data to manage information flow and support business operations.
• Perform other duties as assigned based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level