IT Support Partner
About The Position
The IT Support Partner (ITSP) provides advanced technical support and operational leadership for the Lexington campus. This role serves as the primary daytime technical resource, supporting end‑user computing, infrastructure initiatives, system deployments, and IT operational readiness across a high‑volume manufacturing environment. The ITSP is responsible for escalated troubleshooting, frontline support leadership, and managing technical processes such as device imaging, software updates, license administration, and asset tracking through ServiceNow. In addition to daily support duties, this role plays a key part in technical project work, including new construction technology readiness, network infrastructure coordination, and equipment lifecycle planning. This position demands strong technical acumen, excellent communication skills, and the ability to collaborate with cross‑functional teams such as engineering, facilities, and corporate IT. A formal degree is not required—equivalent IT experience or military technical experience is highly valued.
Requirements
- troubleshooting
- Equivalent IT experience or military technical experience
Responsibilities
- Provide advanced troubleshooting for escalated hardware, software, and network support issues
- Perform device imaging and provisioning using Autopilot and related enterprise tools
- Manage software installs, updates, patches, and license tracking via ServiceNow
- Maintain accurate asset records and assist with inventory lifecycle management
- Support and help lead technology components of construction, expansion, or infrastructure projects
- Coordinate with network, engineering, and facility teams to ensure technology readiness
- Document all work thoroughly in ServiceNow, following ITIL‑aligned processes
- Mentor and support second‑shift IT staff as needed
- Ensure technology standards and security policies are followed across the campus
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
