Sr. IT Support Partner
About The Position
The Senior IT Support Partner delivers high-impact IT Tier III support for Trane Technologies employees, helping maintain and enhance the technology experience across computers, tablets, mobile devices, printers, handheld scanners, applications, and other end-user tools. This role combines hands-on technical support, asset lifecycle management, incident resolution, and project deployment support with a strong focus on customer satisfaction, continuous improvement, and ServiceNow-driven service delivery. The ideal candidate is a skilled problem solver and trusted partner who can work independently, coach peers, support enterprise initiatives, and help drive efficient, standardized IT operations.
Requirements
- Bachelor's or Associate degree in a related IT technical field required.
- 10+ years of IT experience providing technical customer support including troubleshooting computer hardware and software.
- Experience with Windows 10 or Windows 11, Office Suite, Intune, Active Directory, and Autopilot required.
- Ability to demonstrate outstanding customer service skills required.
- Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies.
- Ability to demonstrate strong remote troubleshooting support skills.
- Experience using the ServiceNow platform.
Nice To Haves
- Experience with PowerShell and Delinea preferred.
Responsibilities
- Employee client support: computers, tablets, mobile devices, printers, handheld scanners and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide Level 2 and 3 support
- Provide partnership and support for IT related projects
- Complete minor and major incident management
- Support application and emerging technology deployment support
- Fulfill hardware and software requests
- Provide employee training related to employee used hardware and IT processes
- Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
- Coaches and trains peer IT Service Operations Specialists
- Key stakeholder in Lean activities
- Participates in enterprise root cause analysis and solutioning
- Engaged in IT Subject Matter Expert activities
- Lead team deployments, data collection or upgrade activities
- Create, maintain, and adhere to standard work.
- Support will be provided as during normal business hours, as well as occasional after-hours support
Benefits
- Health insurance
- Holistic wellness programs that include generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
