Sr IT, Executive Technology Partner

SoFi • New York, NY

2d • $28 - $53 • Onsite

About The Position

At SoFi, we're on a mission to help people achieve financial independence and realize their ambitions. Behind our innovative digital-first platform is a team of driven, curious, and collaborative individuals—empowered by the tools and technology that keep us connected and thriving. We’re looking for a Senior IT professional to become a strategic technology partner to our executive leadership team. This isn’t your typical support role. It’s about proactive engagement, white-glove service, and creating a seamless tech experience that empowers our leaders to operate at their best. If you're someone who thrives in dynamic environments, anticipates needs before they arise, and turns support into strategic impact—this could be your next big move.

Requirements

• Bachelor’s degree in IT, Computer Science, or equivalent work experience.
• 4+ years of IT support, with direct experience supporting executives and senior leaders.
• Experience using and managing ServiceNow (must-have).
• Mastery of Windows, macOS, mobile platforms, and tools like Google Workspace, Zoom, Slack.
• Outstanding communication skills—you’re the calm in the tech storm.
• High emotional intelligence—you listen first, adapt fast, and support intuitively.
• Proactive mindset—you don’t just fix problems, you prevent them.
• Able to work independently, but also collaborate across teams with ease.

Nice To Haves

• Certifications like CompTIA A+/Network+/Security+, or ITIL.
• Experience with A/V systems such as Zoom Rooms, NEAT, Q-SYS, Logitech.
• Familiarity with AI tools for documentation and troubleshooting (e.g., Gemini, Glean).
• Bilingual, Spanish-speaking support capabilities.

Responsibilities

• Serve as a trusted advisor and go-to technical partner for SoFi’s executive team and their assistants.
• Deliver personalized, high-touch technical guidance for hardware, software, mobile, and collaboration tools.
• Ensure flawless execution for executive meetings, boardrooms, and AV setups.
• Troubleshoot issues swiftly and clearly—translating technical challenges into calm, confident solutions.
• Collaborate cross-functionally to resolve issues and improve tools and workflows.
• Contribute to internal knowledge bases and IT documentation to drive continuous improvement.
• Handle all executive interactions with professionalism, empathy, and discretion.
• Coach execs on best practices with tools and technology, empowering confidence and independence.
• Stay on top of emerging tech trends, bringing creative ideas for elevating the tech experience.

Benefits

• A culture that celebrates innovation and continuous learning.
• Inclusive, mission-driven teams where your voice matters.
• Opportunities to shape the future of technology at a rapidly growing fintech company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior