IT Support (Help Desk) Partner

Captain D's•Nashville, TN

6d•Hybrid

About The Position

As an IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.

Requirements

Strong oral and written communication and interpersonal skills, including technical documentation.
Solid organizational and prioritizing skills.
Able to work in a fast-paced environment and demonstrate a sense of urgency.
Strong customer service skills.
Ability to communicate effectively with technical and non-technical users.
Basic knowledge of Windows Operating System.

Responsibilities

Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).
Analyze and report recurring system issues in restaurants.
Collaborate with POS support engineers to optimize software and hardware solutions.
Test new hardware.
Utilize tools ranging from Office applications to scripting and databases.
Perform other duties as required and assigned.
Regularly interact with restaurant professionals.