IT Support & Office Coordinator

Innovative Renal Care•Franklin, TN

3d•Onsite

About The Position

Innovative Renal Care is seeking an IT Support & Office Coordinator for our corporate office in Franklin, TN. In this full-time role, you will serve as the primary onsite technical support resource for employees and executive leadership while also driving smooth corporate office operations. You will ensure a seamless technology experience through responsive desk-side, walk-up, and remote support, troubleshooting hardware, software, and connectivity issues, managing conference room technologies, and handling daily onsite administrative workflows.

Requirements

Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
2 to 5 years of experience in desktop support, technical support, end-user computing, help desk, or related technology roles.
Strong troubleshooting experience with Microsoft Windows operating systems and Microsoft 365 applications.
Basic knowledge of Active Directory, Group Policy, and Windows ACLs.
Experience supporting laptops, desktops, printers, monitors, docking stations, and end-user peripherals.
Proven background working with IT ticketing systems and documenting support activities.
Demonstrated ability to provide exceptional customer service in a high-visibility environment with excellent organizational and communication skills.

Responsibilities

Provide responsive desk-side, walk-up, and remote technical support for hardware, software, and end-user computing issues, ensuring timely resolution of help desk requests.
Deliver high-touch technical support and troubleshooting for executive leadership with professionalism, discretion, and excellent customer service.
Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, printers, laptops, monitors, docking stations, and peripherals.
Support conference rooms, boardrooms, and collaboration technologies, including displays, projectors, video conferencing platforms, and presentation equipment during business meetings.
Configure, deploy, test, and maintain laptops, monitors, docking stations, and workstation setups for new hires, transfers, and office moves.
Monitor, document, and resolve incidents and service requests through the IT ticketing system while properly escalating unresolved queries.
Manage core office operations as the sole onsite administrative support contact, including package handling, mail distribution, supply restocking, Active Directory user account administration, and technology asset inventory.