IT Support Manager

Saho Hospitality Group•New York, NY

1d•Onsite

About The Position

This role involves assisting the IT Director with various projects, providing on-site support at NYC restaurant locations (including weekends), and serving as the primary point of contact for IT assistance. The IT Support Manager will troubleshoot and resolve technical issues, manage ticketing systems, and ensure the smooth operation of office technology and computer systems.

Requirements

Quick learner
Strong/effective problem solver
Detail oriented
Organized and able to track multiple projects and issues
Excellent time management and project management skills
Customer-oriented and have a cool temperament
Exceptional interpersonal, verbal and written communication skills in English
Well-versed in Windows Server Administration
Well-versed in Windows Workstation Administration
Well-versed in Firewall Technology/Experience
Well-versed in Antivirus/Antispam
Well-versed in Windows User administration (Adds, Moves, Changes, Deletes)
Working knowledge of MS Office suite, Outlook, PowerPoint, web browsers and standard operating system utilities
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
General troubleshooting skills - Able to design a solution versus “fixing the problem"
Fully Understand Networking Concepts: IP Addressing / Network Protocols
Familiar with Remote Administration tools (Remote Desktop / Terminal Services)
Flexible and adaptable, able to change and alter project plans as quickly as projects evolve
Working with external vendors is a must
Good working knowledge of common office equipment, printers, faxes, projectors, TVs etc.

Nice To Haves

Experience with point-of-sales systems is a plus

Responsibilities

Assist IT Director in various ongoing and new projects
Visit restaurant locations in NYC on-site including on weekends
Serve as the first point of contact and respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system
Calmly perform troubleshooting by asking pertinent questions and performing diagnostics
Research possible solutions and present the most likely solution to the customer
Perform the steps to resolve the problem or walk the customer through the steps over the phone
Record problems/events and their resolution in the ticketing system
Promptly follow-up and update users on the status of tickets and requests for information
Help resolve desktop hardware and software issues on-site as needed
Support a VOIP/cloud-based phone systems
Relocate (disassemble/reassemble) computers, monitors, and associated equipment
Troubleshoot networking issues on wired and wireless networks
Help support mobile devices and remote users
Support other office technology, such as televisions, projectors, conference equipment etc
Day-to-day maintenance of computers, printers and other office equipment
Implement preventative maintenance systems and troubleshooting procedures for users